Delivery, Return Policy and Other Info

When you buy your furniture or mattress from us, we are dedicated to giving you the best delivery service for mattress and furniture in Columbia, SC. We offer same day delivery and white glove service. Order your mattress today and enjoy a great night’s sleep tonight. We also offer mattress delivery service to Lexington, Irmo, Blythewood, West Columbia, Fort Jackson, Northeast Columbia, Sumter and have delivered into Charleston, Florence, Rock Hill, Charlotte and Savannah. Let provide you with great delivery service on your mattress to Columbia, SC or elsewhere today.

Delivery By Miles-Dropoff Quote

0-5 Miles $59.99

5-10 Miles $79.99

10-15 Miles $99.99

15-20 Miles $124.99

20-25 Miles $149.99

Over 25 Miles Call for Quote

Nationwide Mattress Delivery (Excluding HI/AK) $150

Setup/Assembly Charges

(Includes Removal of all packaging:Boxes, Foam, Plastic, etc.)

Mattress Set or Frame- $15

Old Item Removal- Call for Quote

Sofa/Sectional- $50-100

Bedroom Furniture- $50-100

Table Sets and Barstools- $50

Additional Charges/Restrictions

Aspyre, The Gates Delivery- $25

Upstairs Delivery- $15 Per Floor

PRIVACY POLICY:

"We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited in order to continually improve and enhance your customer experience. We will not sell your personally identifiable information to anyone."  

SECURITY POLICY

"Your payment and personal information is always safe. Our Secure Sockets Layer(SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet." 

RETURN POLICY

Furniture products and non-inventoried mattress options are not eligible for refund unless otherwise noted below. You may cancel an unopened item for a refund of the merchandise total less 20% restocking fee prior to delivery by emailing info@carolinamattressonline.com. Refunds are issued within 2-3 business days. Please note, if you return an item the return shipping costs are your responsibility.

If your item arrived damaged or delivery. In this case, please notify us at info@carolinamattressonline.com so that we can expect the return shipment. Once the package returns to us we will send you a new one right away.

  • If you have already accepted the package and notice missing or damaged parts, please contact us immediately at info@carolinamattressonline.com. We will ship replacement parts free of charge. If we cannot replace the parts, we will pick up the original package and replace it free of charge.
  • If your product has a manufacturer's defect, we can either replace the defective part, or, if necessary, the entire unit defective, we are happy to arrange for a prompt replacement.

Our 120 Day Comfort Guarantee is available on BeautyRest Recharge Hybrid, BeautyRest Black Series, Serta iComfort, and *Tempur-Pedic mattresses and assures you will receive the best mattress for you. The change from your old worn out mattress to a new, supportive mattress can feel very different at first. Please allow 30 days after delivery for you to adjust to your new mattress, and for your mattress to conform to your body after coming off the production line. If you aren't satisfied with its feel then, contact us at info@carolinamattressonline.com and we can exchange it for a brand new mattress within the first 120 days from your original delivery. You are only responsible for transportation costs and if your new mattress is more expensive than the original, we just ask that you cover the difference in price too. Some additional details:

  • We can only exchange a mattress one time
  • Because your mattress will be custom-built for you when you submit your order, mattress orders cannot be cancelled, returned, or refunded, only exchanged.
  • *Tempur-Pedic charges a $300 fee when exercising this option. This is consistent with all their vendors including us and on their website. This is a Tempur-Pedic policy by which we must abide.

 

 

LAYAWAY POLICY

We do offer Layaway!  Simply place 30% down, and you can lock in your deal! As long as you make regular payments, when it's paid off it's yours! However, if After 90 Days, and you haven't made any more payments, then the deposit and any other funds are forfeited. 

Shipping Policy/Delivery Policy

We strive to provide the most convenient and thorough delivery experience on all of our mattresses and furniture. For delivery outside of South Carolina please email info@carolinamattressonline.com. Our delivery team’s normal hours are Wednesday through Saturday from 11am – 4pm. Other times are available upon request and approval by our logistics manager. Same day delivery is available on many items when ordered prior to 2pm.  To customize your delivery experience, we have itemized services that are available allowing you to only pay for your individual needs. See above for pricing.